Employment Opportunities

Pay: Total compensation range for this position is $120,000 - $140,000 Annually

Job Description:

Our brand-new state-of-the-art dealership in Long Island City, NY is currently seeking to add an experienced BDC Manager to join our sales department! As part of our management team, you will be directly responsible for all aspects of the BDC/Internet sales department. Our BDC/Internet Sales Managers maintain and develop a highly motivated and productive sales team, while ensuring best-in-class customer satisfaction.

Responsibilities:

• Train BDC representatives on how to answer internet leads and the importance of response time.
• Leading a team of 10+ BDC representatives.
• Achieving monthly sales/appointment goals.
• Gathering necessary documents requested by the lender.
• Must be able to understand CRM as well as other customer relations software.
• Closing customers on payment and terms over the phone and via email.
• Monitor all incoming internet traffic and prepare reports with data on a weekly basis.
• Handle incoming internet leads for multiple stores.
• Monitor different internet sources.
• Be able to analyze internet leads and properly assess how to prepare the first response.
• Monitor that proper follow-up is being made in the system.
• Teach BDC representatives new and pre-owned internet workflows in the system.

Qualifications:

• Previous Automotive Management experience
• Professional appearance
• Must be enthusiastic and driven to succeed
• BMW or luxury brand experience strongly preferred.
• Exceptional verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple customers and priorities.
• Confident in upselling services while maintaining a customer-first approach.
• Ability to explain technical information clearly to non-technical customers.
• Proficient with CDK (required).
• Valid Driver's License Required

We are committed to supporting our employees' career growth. That's why we offer the Degrees@Work program at our dealership. As an employee, you can earn your degree or take classes to learn skills from Strayer University at no cost to you. Strayer offers associate, bachelor's, and master's degree programs that can help take your career to the next level.

About Us

We are a leading automotive dealership group in the Metropolitan New York region, representing 11 brands across 11 locations, including Chrysler, Jeep, Dodge, Ram, Kia, Volkswagen, Ford, Buick, GMC, Fiat, and Chevrolet. We also operate a used-car dealership and two collision centers.

If you are looking to join a progressive organization that values professional growth and long-term success, BMW of Long Island City is the place for you.

Pay: $20.00 - $50.00 per hour

Job Description:

Our brand-new BMW dealership in Long Island City, NY, is seeking skilled Automotive Technicians to join our growing service team. This is an opportunity to work in a cutting-edge facility equipped with the latest tools and technology, offering an environment that supports training, advancement and professional growth.

Position Overview

As an Automotive Technician, you are a vital member of our service team and represent technical excellence and customer commitment that defines our dealership group. You will be held to the highest professional standards for work quality, diagnostic accuracy, and your ability to collaborate effectively within a team-oriented, friendly environment. This position requires strong communication skills, technical expertise, attention to detail, and a commitment to continuous learning in an ever-evolving automotive industry.

Your role extends beyond turning wrenches-you are responsible for protecting our customers' safety, maintaining our dealership's reputation, and contributing to a positive, supportive workplace culture where team members help each other succeed.

Essential Duties and Responsibilities

Technical Performance

• Perform comprehensive maintenance, repair, and diagnostic services on customer vehicles in accordance with manufacturer specifications and industry best practices.
• Utilize appropriate diagnostic equipment, tools, and software to accurately identify vehicle concerns and system malfunctions.
• Follow all Original Equipment Manufacturer (OEM) diagnostic procedures, including proper documentation, systematic diagnostic processes, and verification or duplication of customer concerns.
• Complete thorough post-repair verification, including road testing where applicable, to ensure all repairs meet quality standards and resolve customer concerns.
• Achieve and maintain target performance metrics including "Fixed Right First Time" standards and positive Net Promoter Score (NPS) contributions.
• Work efficiently while maintaining the highest quality standards in a fast-paced service environment.
• Other duties as assigned.

Professional Development

• Complete and maintain all required manufacturer training and certifications on schedule.
• Prepare adequately for all scheduled training sessions, whether online, in-house, or off-site.
• Stay current with emerging automotive technologies, repair techniques, and industry developments.
• Pursue and maintain relevant professional certifications to advance technical capabilities.

Workplace Standards

• Maintain a clean, organized, and safe work area in compliance with all safety regulations and dealership standards.
• Use all tools, equipment, and dealership property responsibly and report any damaged or malfunctioning equipment immediately.
• Always present a professional appearance consistent with dealership standards.
• Adhere to all company policies, procedures, and safety protocols.
• Represent the dealership professionally in all interactions with customers, vendors, and team members.

Preferred / Required Qualifications

Licenses and Certifications

• Valid Driver's License - Must possess and maintain a current, valid driver's license with acceptable driving record.
• New York State Safety Inspector License - Required or must be obtained within specified timeframe.
• ASE Certifications - Automotive Service Excellence certifications required or strongly preferred based on position level.

Technical Skills and Knowledge

• Demonstrated mechanical aptitude and problem-solving abilities.
• Ability to read and interpret technical service bulletins, wiring diagrams, and OEM service manuals.
• Understanding of automotive systems including engine, transmission, electrical, braking, suspension, HVAC, and computer-controlled systems.
• Knowledge of proper safety procedures and handling of hazardous materials.

Physical Requirements

• Ability to lift and carry objects weighing up to 50 lbs. or more on a regular basis.
• Capable of standing, bending, kneeling, and working in various positions for extended periods.
• Manual dexterity and hand-eye coordination for precision work.
• Ability to work in a shop environment with exposure to noise, fumes, and varying temperatures.

Dealership Commitment to You

We are committed to providing:

• Paid Training - All manufacturer and dealership-required live training and off-site training will be compensated, including travel time.
• Professional Development - Opportunities to advance your skills and career through ongoing education and certification programs.
• Team Environment - A supportive, friendly workplace where collaboration and mutual respect are valued.
• Quality Tools and Equipment - Access to modern diagnostic equipment and tools necessary to perform your job effectively.
• Clear Communication - Transparent expectations, regular feedback, and open-door management accessibility.

If you are looking to grow your career with an expanding organization, and you are interested in professional career development, this could be a natural fit for you! We primarily promote from within, so if you are interested in joining a team who prioritizes your long-term career goals, this is the right place for you!

Experience:

• Auto mechanic: 2 years (Required)

License/Certification:

• Driver's License (Required)
• NY State Safety Inspector License (Required)
• ASE Certification (Required)

Pay: From $45,000.00 per year

Job Description:

Our brand-new, state-of-the-art BMW dealership in Long Island City, NY, is seeking a motivated and customer-focused BDC Representative to join our growing Business Development Center team. This role is a critical entry point in the customer journey, responsible for managing inbound and outbound customer communications, setting appointments, and supporting sales volume and service through consistent, professional follow-up.

The ideal candidate is energetic, articulate, process-driven, and comfortable communicating via phone, email, text, and digital platforms while delivering premium customer experience consistent with the BMW brand.

Responsibilities:

• Handle all inbound phone calls, internet inquiries, and digital leads promptly and professionally.
• Responding to internet leads through the CRM in accordance with dealership response-time standards.
• Engage prospective customers via phone, email, and text to identify needs and schedule showroom and service appointments.
• Maintain a positive, professional demeanor and represent the BMW brand with confidence and integrity.
• Effectively set, confirm, and reschedule sales and service appointments to support showroom traffic, sales volume and service.
• Conduct outbound follow-up calls to unsold leads, orphan customers, repairs and prior inquiries per BDC processes.
• Ensure all customer interactions, notes, and outcomes are accurately documented in the CRM.
• Verify lead source and lead type accuracy within the CRM for reporting and performance tracking.
• Meet or exceed daily and monthly outbound call, appointment, and contact goals.
• Maintain consistent follow-up on all assigned leads to maximize conversion opportunities.
• Work closely with the Sales Team, Sales Managers, Service Managers and BDC leadership to ensure smooth handoff of appointments.
• Communicate appointment details clearly to the sales and service teams to ensure seamless customer experience.
• Participate in training, coaching, and process improvement initiatives to continuously improve performance.

Qualifications:

• Prior experience in customer service, call center, BDC, or dealership environment preferred.
• Strong phone presence with excellent verbal and written communication skills.
• Comfortable handling high call volumes and digital communications.
• Organized, detail-oriented, and able to manage multiple leads simultaneously.
• Ability to work both independently and as part of a team.
• Professional appearance and positive attitude.
• Bilingual (English/Spanish/Chinese) a plus but not required.

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Paid Vacation, Sick Days, and Holidays
• Free Tuition through Strayer University
• Ongoing Manufacturer Training and Advancement Opportunities

About Us

We are a leading automotive dealership group in the Metropolitan New York region, representing 11 brands across 11 locations, including Chrysler, Jeep, Dodge, Ram, Kia, Volkswagen, Ford, Buick, GMC, Fiat, and Chevrolet. We also operate a used-car dealership and two collision centers.

If you are looking to join a progressive organization that values professional growth and long-term success, BMW of Long Island City is the place for you.

Experience:

• Business Development Center: 2 years (Preferred)
• Automotive Dealership: 2 years (Preferred)
• CDK: 2 years (Preferred)

Language:

• Chinese (Preferred)
• Spanish (Preferred)
• English (Required)

Pay: From $27.00 per hour

Job Description:

Our brand-new, state-of-the-art BMW dealership in Long Island City, NY, is seeking a highly organized and detail-oriented Biller to join our growing team. This position is critical in ensuring the accuracy, compliance, and efficiency of all vehicle billing and DMV-related documentation.

The ideal candidate will have prior dealership experience, strong administrative and accounting skills, and the ability to manage multiple priorities in a fast-paced luxury environment.

Responsibilities:

• Prepare and submit DMV paperwork for multiple states, ensuring all documentation meets state-specific requirements.
• Maintain, audit, and reconcile all titles, MSOs, and related documentation for accuracy and compliance.
• Assist with floor plan audits and coordinate necessary documentation with lenders and internal accounting.
• Stock in all new and used vehicles into the dealership management system and verify data accuracy.
• Scan, file, and organize deal jackets and supporting paperwork for easy retrieval and compliance.
• Maintain the title and MSO book, apply for duplicate titles when needed, and ensure all titles are properly recorded.
• Oversee the inventory and issuance of plates and MV-50s in compliance with regulatory guidelines.
• Manage the Verify system to ensure all DMV and titling transactions are properly tracked and submitted.
• Pull OEM invoices and post all new vehicle information to accounting systems accurately and promptly.

Qualifications:

• Previous automotive billing or dealership accounting experience required.
• Strong working knowledge of DMV title and registration procedures, preferably across multiple states.
• Familiarity with Verify, floor plan audits, and OEM invoicing a plus.
• Exceptional organizational skills with strong attention to detail.
• Ability to manage multiple tasks and meet deadlines in a high-volume environment.
• Excellent communication and problem-solving abilities.
• High school diploma or equivalent required.
• Proficient with CDK.

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Paid Vacation, Sick Days, and Holidays
• Free Tuition through Strayer University
• Ongoing Manufacturer Training and Advancement Opportunities

About Us

We are a leading automotive dealership group in the Metropolitan New York region, representing 11 brands across 11 locations, including Chrysler, Jeep, Dodge, Ram, Kia, Volkswagen, Ford, Buick, GMC, Fiat, and Chevrolet. We also operate a used-car dealership and two collision centers.

If you are looking to join a progressive organization that values professional growth and long-term success, BMW of Long Island City is the place for you.

Job Type: Full-time

Experience:

• Automotive billing or dealership accounting: 1 year (Required)
• Strong knowledge of DMV title & registration procedures: 1 year (Required)
• Knowledge of procedures in several states: 1 year (Required)
• CDK: 1 year (Required)

Pay: From $50,000.00 per year

Job Description:

Join our brand-new, state-of-the-art BMW dealership in Long Island City, NY. We are seeking experienced and passionate Client Advisors (Sales Consultants) who are eager to grow within the automotive industry. Our culture promotes from within and challenges team members to achieve excellence while building long-term careers.

Responsibilities:

• Meet or exceed the dealership's monthly vehicle sales goals.
• Prepare and process all sales documentation accurately in accordance with dealership policies.
• Utilize dealership CRM systems for prospect management and follow-up.
• Maintain thorough knowledge of BMW products, features and sales practices.
• Provide premium customer experience through professional and ethical sales practices.
• Stay current on new products, financing options, and market trends through training and development programs.
• Greet and assist customers promptly, identify needs and guide them through the vehicle selection process.

Qualifications:

• Minimum two years' experience in luxury automotive or retail sales.
• Excellent communication and interpersonal skills.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced environment.
• Professional appearance and demeanor.
• Ability to work effectively both independently and as part of a team.
• Reliable transportation to commute to the dealership.

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Paid Vacation, Sick Days, and Holidays
• Free Tuition through Strayer University
• Ongoing Manufacturer Training and Advancement Opportunities

About Us

We operate a major automotive dealership group in the Metropolitan New York region with a diversified portfolio of 13 brands across 11 locations, including Chrysler, Jeep, Dodge, Ram, Kia, Volkswagen, Ford, Buick, GMC and Chevrolet. The group also owns and operates a used-only dealership and two collision centers.

If you are looking to grow your career with an expanding organization, and you are interested in professional career development, this could be a natural fit for you! We primarily promote from within, so if you are interested in joining a team who prioritizes your long-term career goals, this is the right place for you!

Pay: From $20.00 per hour

Job Description:

Our brand-new, state-of-the-art BMW dealership in Long Island City, NY, is seeking a professional and customer-focused Part-Time Receptionist to join our high-performing team. This role serves as the first point of contact with customers and plays a key role in both sales and service operations. They ensure positive customer experience, support administrative tasks, and help coordinate between departments.

The ideal candidate is polished, organized, and confident, able to communicate information clearly while delivering a premium ownership experience consistent with the BMW brand.

Overview

We are seeking an energetic and personable Receptionist with dealership experience to be the welcoming face of our team. In this vital role, you will manage front desk operations, provide outstanding customer service, and support office functions to ensure smooth daily operations. Your enthusiasm and organizational skills will help create a positive environment for both customers and staff.

Responsibilities

• Greet visitors and customers warmly, ensuring they feel valued and attended to promptly.
• Answer multi-line phone systems efficiently, directing calls to the appropriate departments or personnel.
• Manage appointment scheduling and calendar organization for dealership staff.
• Handle data entry tasks including filing, proofreading, and maintaining accurate records using computer software such as Microsoft Office and Outlook.
• Assist with office management duties like inventory control and supply ordering.
• Provide excellent customer support by addressing inquiries professionally and courteously.
• Support administrative tasks such as typing correspondence, managing emails, and supporting all departments as needed.
• Other duties as required.

Requirements

• Proven experience in front desk or office management roles within a dealership or similar environment.
• Strong proficiency with multi-line phone systems, Microsoft Office Suite, Google Workspace, and data entry tools.
• Bilingual abilities are highly preferred to serve a diverse customer base effectively.
• Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced setting.
• Demonstrated customer service skills with professional phone etiquette and interpersonal communication.
• Clerical experience including filing, proofreading, calendar management, and basic knowledge of CDK.
• Ability to handle multiple responsibilities simultaneously while maintaining attention to detail.
• Previous experience supporting office operations in a dealership is a must.
• Hours - Saturday 9:00am - 6:00pm; Sunday 11:00am - 4:00pm.

Join us in creating an inviting atmosphere where customers feel appreciated from their first hello! This position offers an exciting opportunity to develop your administrative skills within a dynamic automotive environment.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s)

• Are you available to work the hours required?

Experience

• Front desk in a dealership: 2 years (Required)
• CDK: 2 years (Required)

Language

• Spanish (Preferred)
• Chinese (Preferred)

Ability to Commute

• Long Island City, NY 11101 (Required)

Work Location: In person